Providing Professional Training and Security Worldwide
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Manchester 0161 2588 703 / Colchester 01206 562 366

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Security is a serious business. At Impact Security we provide a wide variety of training options covering all types of security requirements including Close Protection, Door Supervision and CCTV Operations. So whatever security training provision you require we have the solution.....

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Car Park Management, Guard Dogs, Close Protection, Railway Security or Surveillance. Whatever your security project either long or short term we can provide what you need. Impact Security has years of experience in the security sector so you know you are in safe hands.....

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Impact Security has two offices, our Head Office is located in Colchester, North Essex under one hour from London and a further office in Manchester enabling us to cover the whole of the country. So no matter where you are located in the UK, Impact Security can offer our services and training on your doorstep. 

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HABC Level 2 Award in Conflict Management

This Level 2 Conflict Management qualification in order to meet the requirements of individuals who require training in this field. This subject is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. Our course is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.

This HABC Level 2 award is generic and can be applied to a wide range of learners and sectors. A total of 14 hours of guided learning is recommended in order for a candidate to achieve this award. Subjects that need to be covered by the delegate to achieve the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits that businesses can receive by putting forward candidates for this qualification. One of these benefits includes improved customer service levels. Following the completion of this award the learner will know how to:

- communicate to solve problems and reduce the potential for conflict

- identify the factors that influence human responses in conflict situations

- assess and reduce risks in conflict situations

- communicate effectively and de-escalate conflict in emotive situations

- use good practice after conflict situations

Dates & Cost

Total cost £120.00 inclusive of VAT

Please call for the date of the next course

Assessment

Participants are assessed on pre-course written work and practically during role-play scenarios

To register your interest/book now, click here.

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